Reconciliation Meltdown

Hi TimBou,

Thanks for explaining everything so clearly, and I’m sorry this has turned into such a frustrating process. From what you’ve described, it doesn’t sound like you’ve necessarily done anything wrong. It sounds more like the reconciliation is being affected by older unmatched transactions and/or something in the account history after the rollback, which is why MYOB is not accepting the bank statement balance the way it used to. The manual bank feed import for the missing month would usually be okay on its own, so that may not be the actual cause, but it is worth checking whether any duplicates or unmatched entries were created around that period. You definitely should not need to keep rolling reconciliations back month by month to 2021 just to complete your current reconciliation, so I understand why that’s concerning.

As you already have a support request in place, the best next step is for our team to review the file and reconciliation history in more detail. Once a support agent becomes available, they’ll pick this up and get back to you with the next steps. At this stage, I wouldn’t want to have you keep rolling reconciliations back further, especially if this is already affecting previous periods. It’s best for this to be properly checked before any more changes are made. From what you’ve described so far, it doesn’t immediately sound like a wider MYOB issue, but that will need to be confirmed once support has reviewed the account and transaction history. 

Regards,

Sai