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talinga's avatar
talinga
Contributing User
11 months ago

Seeking solution to fix issues about Prepare Electronic Payments

Hi MYOB team,

1. I created a pay run with ref 123 for an employee.

2. It was reserved mistakenly. The original pay run is correct. The reversal ref is CD00027. 

3. Therefore, I reversed CD 000027 and a new reversal was created with ref CD00028. 

 

As a result, "123", "CD00027", and "CD00028" all appeared in Prepare electronic payments. 

"123" and "CD00027" were cleared after "Download bank file“.

But "CD00028" was unsuccessful to be cleared. See the screenshot attached. 

 

Could you help me fix this issue please? Thank you so much in advance. Talinga

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, talinga

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    As per checking the screenshot you've attached, a transaction has been selected, but you still cannot download the bank file for that transaction. Kindly try to create the bank file through your AccountRight and not in the browser. To do this, please see The Help Article: Making electronic payments with a bank file for further information.

     

    Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • talinga's avatar
      talinga
      Contributing User
      11 months ago

      Hi Doreen

      Thank you for your reply. 

      Just tried to downloan the bank file in the local version of AccountRight, but it was still unsuccessful.

      See screenshot attached. 

      Is there other options to fix the issue?

      Many thanks, 

       

      • gavin12345's avatar
        gavin12345
        Ultimate User
        11 months ago

        Hi talinga 

         

        This is caused by a bug in MYOB and needs to be fixed through the back-end. You will need to have a MYOB tech or MYOB specialist look at the file. Get in touch if you have no joy with getting MYOB to resolve.

         

        Regards

        Gavin