Seeking solution to fix issues about Prepare Electronic Payments

Question

Hi MYOB team,1. I created a pay run with ref 123 for an employee.2. It was reserved mistakenly. The original pay run is correct. The reversal ref is CD00027.&nbsp;3. Therefore, I reversed CD 000027 and a new reversal was created with ref CD00028.&nbsp;&nbsp;As a result, "123", "CD00027", and "CD00028" all appeared in Prepare electronic payments.&nbsp;"123" and "CD00027" were cleared after "Download bank file“.But "CD00028" was unsuccessful to be cleared. See the screenshot attached.&nbsp;&nbsp;Could you help me fix this issue please? Thank you so much in advance. Talinga

doreen_p · Answer

Hi, talinga
&nbsp;
Thanks for your post, and welcome to the MYOB Community Forum.
&nbsp;
As per checking the screenshot you've attached, a transaction has been selected, but you still cannot download the bank file for that transaction. Kindly try to create the bank file through your AccountRight and not in the browser. To do this, please see The Help Article: Making electronic payments with a bank file for further information.
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Please let us know how it goes on your end.
&nbsp;
Best regards,
Doreen

talinga · Answer

Hi DoreenThank you for your reply.&nbsp;Just tried to downloan the bank file in the local version of AccountRight, but it was still unsuccessful.See screenshot attached.&nbsp;Is there other options to fix the issue?Many thanks,&nbsp;&nbsp;

gavin12345 · Answer

Hi&nbsp;talinga&nbsp;&nbsp;This is caused by a bug in MYOB and needs to be fixed through the back-end. You will need to have a MYOB tech or MYOB specialist look at the file. Get in touch if you have no joy with getting MYOB to resolve.&nbsp;RegardsGavin

doreen_p · Answer

Hi, talinga
&nbsp;
Thanks for your response.
&nbsp;
Kindly check if the payment method of the payroll transaction is set to electronic. Generally, the error message you receive comes up when the payment method is not set to electronic. To check this, kindly go to Banking &gt; Prepare Electronic Payments and click the zoom arrow to open the transaction &gt; Click OK. Make sure the payment method is electronic. Please refer to the screenshot below.
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&nbsp;
Please let us know how it goes on your end.
&nbsp;
Best regards,
Doreen

talinga · Answer

Thanks for your sharing, Gavin.Yes, I believe it is one of the bugs in MYOB Payroll.There are also quite a few bugs with MYOB TEAM app.&nbsp;

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Seeking solution to fix issues about Prepare Electronic Payments

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