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LesaF's avatar
LesaF
Contributing User
9 days ago

Superannuation Issue - unable to match payments in bank feed

I have a client who has 3 superannuation payments that I cannot match in their bank feed. The payments were processed successfully, and the correct amount withdrawn from the bank, but there is no corresponding transaction available to apply the payment against. However, when I look at reconciling the bank, the super transaction is there, but just not able to be applied in the bank feed - they have not already been applied to other bank feed transactions.

 

Additionally, the all the super payments for August, have the same MYOB reference number. This is no in keeping with previous transactions that all have increasing reference number, and the 1st of the September payments.

 

The payments in question have all been processed against the correct bank account. The dates I am searching for cover the whole month, so I would expect that the payments should appear. The payments have not been allocated elsewhere.

 

Would anyone have any ideas? 

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 days ago

    Hi LesaF,

     

    Thanks for explaining your concern. It’s good to know you’ve already widened the date filters to cover the full month’s transactions.

     

    There are a few things we can check, but the most likely reason your processed superannuation payments aren’t appearing as matching options in the bank feed is that they’ve already been marked as cleared or reconciled in the file. To check this, go to the Reconcile Accounts window and select the correct bank account. If the superannuation payments are ticked or marked as cleared, untick them. They should then reappear as available matching options in your bank feed.

     

    The repeated reference number is worth noting, but the match should generally be based on the payment amount, date, and bank account used. Please also check the Pay from Account to confirm it’s the account the payment was actually made from. If the completed Pay Super transactions still don’t appear as matching options after you’ve unticked them in the Reconcile Accounts window, please contact our support team using one of the options on our Contact Us page. They can take a closer look and guide you through the steps to resolve this.

     

    Cheers,

    Princess

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