Hi Princess,
We import many transaction journals/sales/purchases journals and 99% of the time an import file is produced. Therefore the file location configuration is correct and the logging has not been turned off at all.
The file has not been created it is just not there at all.
We are currently running on version 2023.9 - so it's the latest version.
I can speak to our IT regarding resource limitations or this issue in general and I know they will state that this is a MYOB problem.
We have had this problem occuring on and off for at least 12 months, hence why I have logged this issue.
Does MYOB Accountright not handle a large volume of information being uploaded?
Thanks, Belinda
Hi BelindaOD,
Thank you for your response.
MYOB AccountRight is designed to handle a significant volume of information when importing files. However, its performance can be affected by several factors, including the size of the data file and the efficiency of the import process itself. I will take a look into this and investigate further. To provide you with the best possible support, I'll be reaching out to you via private message to gather additional information. Please check your inbox, and we'll continue to address and discuss your concern through that channel.
Cheers,
Princess
