Hi Cris-TPC,
Thank you for your post.
Backups are important for keeping your data safe and sound. With MYOB AccountRight, there's a feature that lets you make backups of your company file. It's a key step in protecting your data from things like equipment failure, accidental deletion, or even those not-so-nice cyber-attacks. But here's a neat thing: if you're working with an online company file or using the AccountRight browser version, you don't have to stress about doing the backups yourself. MYOB's servers take care of that automatically. And if you need to revert to a backup, you can do it right from the AccountRight interface, or feel free to reach out to us.
Feel free to reach out if you need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Hi Princess_R
How often does MYOB backup and online file? It used to be weekly, has this changed?
Regards
Gavin
Hi gavin12345,
If your AccountRight company file is online, MYOB stores your data in advanced data centers and cloud servers. These facilities automatically back up your data weekly, keeping it secured for a period of six months. You can locate this information on the following help page: About backing up and restoring company files
Regards,
Earl
Hi Earl_HD
Thanks for your reply. Perhaps moderators such as Princess_R can include this important limitation to users. While a server backup can be purchased, it might be up to 6 days old, and can only go back 6 months.
Sometimes for tax purposes, users need to restore a backup from last financial year, and they might rely on MYOB to provide this. A customer would be understandably angry with MYOB if you later tell them, 'sorry we can only go back 6 months'.
Regards
Gavin
Hi gavin12345,
Thank you for bringing this to our attention! Your feedback is valuable, and we'll ensure to take note of it for future reference.
Regards,
Earl
