Forum Discussion

PTow's avatar
PTow
Contributing User
3 years ago

AccountRight Plus 2022.4.0 won't export to Excel

Hi Community   I am using AccountRight Plus (AUS) 2022.4.0 and Office 365 for business on Windows 11 Pro.   When I try to export an AccountRight report to Excel, the report doesn't export and I d...
Excel
Export
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

    Please let me know how you go.

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello PTow 

 

If you open up AccountRight by right-clicking and choosing run as administrator, after proceeding to export to excel if it works you will need to reinstall AccountRight again by right-clicking on the installer and choosing run as administrator. 

If the above doesn't work. You can do the following to repair the .NET framework:

  1. On your keyboard, press Windows+R to open the Run window.
  2. Type Control Panel, then select OK.
  3. Select Uninstall a Program, then Turn Windows features on or off.
  4. Verify that .NET Framework 4.5 or later (4.7) is enabled.
    • If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
      Select OK, then reboot the computer.
    • If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET Framework and reboot the computer again.
  5. Verify that .NET Framework 3.5 SP1 is enabled.
    • If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
      then reboot the computer.
    • If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET framework and reboot the computer again.

If the box is blank or you get an error activating a component, you will need to contact an IT professional,
as this is a Microsoft component that interacts with the operating system, not just AccountRight.

Please let me know how you go.

  • PTow's avatar
    PTow
    Contributing User
    3 years ago

    Hi Chris

     

    Thanks for your reply.

     

    I ran AccountRight as the administrator, but unfortunately this didn't fix the issue.

     

    I again uninstalled and re-installed AccountRight. I couldn't see an option to do this as an administrator, but unfortunately this didn't fix the issue.

     

    I then followed your detailed instructions to repair the .NET framework. Please refer to the photo of the Windows features panel.

     

    Both .NET framework 3.5 (which I assume is SP1) and .NET 4.8 were enabled. So I disabled .NET 3.5, selected OK and rebooted the computer. The system seemed to do an update, so I was hopeful. I then re-opened the Windows features panel, enabled .NET 3.5, selected OK and rebooted the computer. Unfortunately this also didn't fix the issue.

     

    So I still can't export a report to Excel as I used to be able to.

     

    Do you have any other suggestions?

     

    Many Thanks

    Peter

     

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      3 years ago

      While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

      Please let me know how you go.

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        3 years ago

        Hi ChrisMYOB , should AccountRight be installed last?

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.