AccountRight Single Sign on Issue
Ever since yesterday, my single sign on is returning the following error message:
It was working perfectly before - what's changed and how do I fix it?
Forum Discussion
Hi everyone,
Thanks for raising this, this may be related to the recent sign-in changes, as it matches similar login behaviour we've seen reported.
Before contacting support, it may help to:
- close AccountRight and any browser tabs open to MYOB sign-in pages, then try again
- make sure you're signing in from AccountRight first, rather than starting from the browser
- check that your default browser is up to date and try again
If you're still affected after that, I recommend reaching out to by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant so the team can guide you through the next troubleshooting steps.
Regards,
Genreve
Hi Genreve,
All those suggestions have been done.
If it's related to other reports, does this mean there will be a fix? Using the browser version is not an option which means I'm unable to use MYOB at this point.
Hi IreneRSA,
If you’ve already tried the suggestions above and the issue is still happening, the best next step would be to get in touch with our team so they can take a closer look for you. ou can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
