Can no longer export to Excel

Question

HI there&nbsp;I am unable to export to Excel (PDF still ok) after our work environment was moved from a physical server to a Zee drive.&nbsp;The Export to Excel is still green/active , but no report generates - same thing if I try the drop down option.&nbsp;The link to excel seems to have been lost but my IT guy can't seem to fix it.&nbsp;&nbsp;Can anyone tell me where he can go in MYOB to restore the excel export option please&nbsp;Cheers

princess_r · Answer

Hi arttec,
&nbsp;
To help you sort out the issue of not being able to export to Excel after moving your work environment to a Zee drive, try these troubleshooting steps:

Give your AccountRight a fresh start by uninstalling and reinstalling it
 Double-check that the Excel integration settings in MYOB are all set up correctly. Sometimes, moving to a new drive can mess with these settings
 Make sure Microsoft Excel is properly installed in the new environment and is the go-to program for opening .xlsx files
 Lastly, ensure you're using the latest version of AccountRight

Cheers,
Princess

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