Duplication of old bank feed
I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST a...
Forum Discussion
Hi Earl,
My issue is still outstanding - I appreciate its a busy time, but what course of action is open to me. I lodged the query on 03/07, and I have managed to get through (1300 555 123) again today (most days it's not possible as my phone cuts off after 2 hours) and I have been told its with the escalations team and should be sorted in 3 - 5 days (which is exactly what I was told 5 days ago). I have been told I can temporarily hide the duplicates, but have no idea how to do this. Is there some other way of contacting MYOB for help as, although I am not 100% sure, it seems like a MYOB generated entry/error?
Thanks
Rodney
Hi rroberts,
I can see how drawn-out this has been, especially after following this up since 03/07 and being told the same timeframe again. As your case is already with the escalations team, they’re the best team to continue working on the underlying issue from here. We’re also seeing high call volumes at the moment. In the meantime, if you’d like to hide the duplicate bank feed transactions, this guide will walk you through it: Hiding bank feed transactions
Regards,
Sai
