Forum Discussion

tim-kat's avatar
tim-kat
Member
11 months ago

Email invoices fail to deliver - 'Diagnostic-Code: rejected'

Email invoices - "Diagnostic-Code: rejected" I'm working with a business that is unable to receive MYOB invoices/statements from their supplier. Looking at previous forum posts (1) (2), it seems th...
tim-kat's avatar
tim-kat
Member
11 months ago

I will also add that MYOB's domains and IP have been whitelisted on the recipient's MS 365 tenant, this appears to be blacklisting at MYOB's end.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hey tim-kat,

     

    It's possible the recipient's email address has been blacklisted on our end, which might be why things aren't going through. Best thing to do is let our team check it from our side— they'll be able to confirm what's going on and help clear it up. You can reach them on Live Chat via our virtual assistant, MOCA.

     

    Cheers,

    Doreen

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