Sales invoices not emailing - Diagnostic code rejected

Question

Hi AllIn the last week I have started having emails bounce back from sales invoices that we have sent to customers saying - diagnostic code: rejected.The process, and both sending and receiving emails have not been changed. Nothing has changed and we have been sending invoices to this customer for a long time.&nbsp; I have seen others have had this issue however it looks like they were all fix via private messages so I do not know what was done to fix the problem.&nbsp; If any one can help as soon as possible it would be appreciated. Thank you.

isaiah_c · Answer

Hi Amy14,
&nbsp;
That definitely sounds like a bit of a hassle, especially when everything's been working fine before. What's likely happened here is that the recipient's email address has ended up blacklisted on our end, which can cause those "diagnostic code: rejected" bounce-backs. The reason you've seen others have this fixed via private message is because we need to grab a few account details to whitelist the affected email address and that can't be shared publicly for privacy reasons. To get this sorted nice and quick, the best move is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll help get things whitelisted and your invoices flying out again in no time.
&nbsp;
Regards,
Sai

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Sales invoices not emailing - Diagnostic code rejected

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