Emails not sending.
Hi, I have spent all morning trying to send 1 invoice via email (along with many others) but none are showing up as sent (in the sent emails tab). I have followed the help assistant & cleared the ca...
Forum Discussion
Hi Genreve,
Thank you for your reply however, I have already investigated all of this.
The emails are sent directly from MYOB & as mentioned, are not showing in the sent emails tab within the software because they are not sending. I have checked the email settings, & preferences, & all is as it should be (we have not changed anything over the past 4 years with this).
Any further assistance would be greatly appreciated as I need this rectified asap.
Kind regards,
Sarah.
Hi SarahD24,
Thanks for trying to resolve this on your own. We haven't had any reports about issues with sending emails. If you've sent an email and your customer isn't receiving it, it's worth resending the invoices first. If the emails still don't show up in the sent email tab after resending, check out this link for more troubleshooting steps.
If these steps don't fix the issue, our support team can help further. You can reach them via live chat through our virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
