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donna-r's avatar
donna-r
Contributing User
2 months ago

Error -25: Invalid amount when importing invoices

Hi there! I am seeking some guidance regarding this error that I am getting when importing our inv CSV file.  Some are importing fine but others I am getting 'Error -25: Invalid amount.' and I can'...
donna-r's avatar
donna-r
Contributing User
2 months ago

Thank you Earl however that doesn't appear to be the problem.

I have removed any and all quotation marks no matter where they were, also any commas and unnecessary spaces and I am still getting the same error.

I have attached the file I am using and the error log for you to review please.

Any assistance will be greatly appreciated, this is doing my head in!!

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi donna-r​,

Appreciate for providing the screenshots. This would need further assistance on the backend, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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