Forum Discussion

Amandavn's avatar
Amandavn
Contributing Cover User
3 years ago

Error when exporting to excel

Good day, I recently got a new work laptop, when I am trying to export a report to excel I get the below Error: 'APRECONS.XLT' cannot be accessed. The file may be corrupted, located on a server that ...
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Amandavn 

 

This error message occurs because one of the Excel template files has not been installed with MYOB.

 

I would recommend giving AccountRight a reinstall and then trying to export to see if this resolves the issue.

Please let me know how you go.

  • Amandavn's avatar
    Amandavn
    Contributing Cover User
    3 years ago

    HI Chris,

     

    I have unistalled Myob, reinstalled it, dtill no change, also unistalled excel and reinstalled it, also no change.

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      3 years ago

      Are you able to please do the following 


      1. Go to Excel Options Dialog-box -> Trust center -> Trust center settings -> Add new location (select the folder where you have saved .xlt files

       

      2. In trust center settings go to File Block Settings check mark the Open & Save on your versions of your excel template.

      After that please try to export the report again, please let me know how you go.

      • Amandavn's avatar
        Amandavn
        Contributing Cover User
        3 years ago

        I Have tried all the settings that you recommended and still comes up with same error .

         

         

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