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Sasi1's avatar
Sasi1
Member
9 months ago
Solved

Export to Excel error in Windows 11

My windows 10 PC will be unsupported after Oct 2025 so I bought a new Windows 11 PC. However I am unable to export any report to excel in Windows 11 as AccountRight is using an older version of Excel template that cannot be accessed in Windows 11. For example a general ledger details report produced the following error

 

Genjrid.xlt cannot be accessed.

 

This is the case with any report and I need to discard my Windows 10 PC and start using Windows 11 PC from October 2025. A rather serious issue.

 

  • Sasi1's avatar
    Sasi1
    9 months ago

    I found the solution. You need to be logged on to one drive for windows 11 to provide access. Ignore this post.

2 Replies

  • Sasi1's avatar
    Sasi1
    Member
    9 months ago

    I found the solution. You need to be logged on to one drive for windows 11 to provide access. Ignore this post.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    9 months ago

    Hey Sasi1​ 

    Thanks for coming back to share your fix! I've marked it as a solution in case any other members of the community run into the same problem. 

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