Forum Discussion

Sconners's avatar
Sconners
2 months ago

Import only loading some items

I don't expect much, support for this product is generally horrible. I have exported my full items list and added 100+ new items to the text file. When I went and re-imported it. It has only ad...
Desktop
import
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi Sconners,

     

    If there were no errors or warnings during the import, the items might have been skipped because they were duplicates. I recommend checking out this link to learn more about the error log. If there were no duplicates and the items were still skipped, please reach out to support for further troubleshooting. You can contact support via the MyAccount window or live chat through MOCA.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi Sconners,

 

If there were no errors or warnings during the import, the items might have been skipped because they were duplicates. I recommend checking out this link to learn more about the error log. If there were no duplicates and the items were still skipped, please reach out to support for further troubleshooting. You can contact support via the MyAccount window or live chat through MOCA.

 

Thanks,
Genreve

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