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MegsyK's avatar
MegsyK
Cover User
2 years ago

Import Troubleshooting

Importing from Retail Manager Error -15: Account number not found  records skipped   The account number is correct so I don't know why it is calling it up as an error. I have tried editing to a ...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, MegsyK 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    The Error - 15 Account number not found in the list of postable accounts generally appears when the account number specified in RetailManager cannot be found in the MYOB Chart of Accounts or is linked to a header account. To correct the situation, kindly follow the steps provided below:

     

    • Kindly open the Retail.txt file in Notepad.
    • Locate the problem account number and adjust it so it matches the corresponding account number in your MYOB Chart of Accounts.
    • Once done, save and close the file and attempt the import again.

     

    There are some instances where your account number in the Retail.txt file does match up with your MYOB Chart of Accounts. It is highly likely that you have linked RetailManager to a header account. The header of account can be identified by its bold lettering. MYOB will not import data into a header account. With that, kindly adjust the account number in the Retail.txt file.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, MegsyK 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

The Error - 15 Account number not found in the list of postable accounts generally appears when the account number specified in RetailManager cannot be found in the MYOB Chart of Accounts or is linked to a header account. To correct the situation, kindly follow the steps provided below:

 

  • Kindly open the Retail.txt file in Notepad.
  • Locate the problem account number and adjust it so it matches the corresponding account number in your MYOB Chart of Accounts.
  • Once done, save and close the file and attempt the import again.

 

There are some instances where your account number in the Retail.txt file does match up with your MYOB Chart of Accounts. It is highly likely that you have linked RetailManager to a header account. The header of account can be identified by its bold lettering. MYOB will not import data into a header account. With that, kindly adjust the account number in the Retail.txt file.

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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