ITEMSALE.TXT - cannot export Sales Orders
In the Import / Export Assistant, when I export "Item Sales" and specify the sales status as "Orders", some of the records are currently Open Invoices, not currently Orders. So in the exported ITEMS...
Forum Discussion
Hi AlexUldis,
Bit of an odd one, if you’ve set Status: Orders in the export, those rows should be genuine orders.
In the ITEMSALE.TXT layout, Sale Status works like this:
- O = order
- Q = quote
- anything else/blank = invoice
If open invoices are coming out with Sale Status = O, that’s not how it’s meant to work. Best bet is to log a ticket in My Account or jump on live chat via MOCA so the team can take a closer look at the export. Have the ITEMSALE.TXT file and a few sample invoice numbers handy so they can dig into what’s going on.
Regards,
Genreve
Hello Genreve, I lodged a Support Request 10 days ago, and am yet to hear a reply.
Request number 02978662, created 1/4/26
