Forum Discussion

AlexUldis's avatar
AlexUldis
Experienced User
1 month ago

ITEMSALE.TXT - cannot export Sales Orders

In the Import / Export Assistant, when I export "Item Sales" and specify the sales status as "Orders", some of the records are currently Open Invoices, not currently Orders. So in the exported ITEMS...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 month ago

Hi AlexUldis, 

 

Bit of an odd one, if you’ve set Status: Orders in the export, those rows should be genuine orders.

In the ITEMSALE.TXT layout, Sale Status works like this:

  • O = order
  • Q = quote
  • anything else/blank = invoice

If open invoices are coming out with Sale Status = O, that’s not how it’s meant to work. Best bet is to log a ticket in My Account or jump on live chat via MOCA so the team can take a closer look at the export. Have the ITEMSALE.TXT file and a few sample invoice numbers handy so they can dig into what’s going on.

 

Regards,
Genreve

AlexUldis's avatar
AlexUldis
Experienced User
23 days ago

Hello Genreve, I lodged a Support Request 10 days ago, and am yet to hear a reply.

Request number 02978662, created 1/4/26

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 days ago

    Hi AlexUldis,

     

    Thanks for letting us know you’ve already lodged a support case and I’m sorry you haven’t had a reply yet. I’ve just pinged the team that looks after these, so keep an eye on your email a bit later to see if they’ve replied. 

     

    Cheers,

    Doreen

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