Forum Discussion

MaddieDixon's avatar
MaddieDixon
Experienced Cover User
6 years ago

MYOB Not exporting to excel & Unable to search on GL codes when in reports

EXPORT ISSUE - Unable to export excel reports from MYOB Running the report, clicking export to Excel & it quickly loads then disappears and does nothing. Have checked MYOB up to date, ran icon as a...
  • MaddieDixon's avatar
    MaddieDixon
    6 years ago

    Wow I just worked out what we were doing wrong!

     

    I was just typing 11112 (whcih is what we used to be able to do) 

    Now I have to tpye 1-1112 for it to show up .... 

     

    thanks anyway!!! 

MaddieDixon's avatar
MaddieDixon
Experienced Cover User

Hi Andrew,

 

Thanks I will try those for the excel problem..

 

Yes that is the screen I mean. The GL is active, but when I search in there when I am on a report it doesn't show up. I have to scroll and find the GL

Andrew_Y's avatar
Andrew_Y
Former Staff
6 years ago

Hello MaddieDixon 

 

Thanks for confirming that.  I was unable to replicate your issue on my machine, both from the reports menu and within the report itself.  Can I ask what version you are running and on what hardware and software environment/system please?

 

It does sound like unusual behavior and I was wondering if this is a recent change or if it has existed for a while?  I would also recommend that you try to clear the caches and do a fresh re-install of AccountRight to see if that will reset any behaviors.

  • MaddieDixon's avatar
    MaddieDixon
    Experienced Cover User
    6 years ago

    Wow I just worked out what we were doing wrong!

     

    I was just typing 11112 (whcih is what we used to be able to do) 

    Now I have to tpye 1-1112 for it to show up .... 

     

    thanks anyway!!! 

    • Andrew_Y's avatar
      Andrew_Y
      Former Staff
      6 years ago

      Hi MaddieDixon 

       

      Thanks for your reply, and I'm glad to hear that you have found an answer to your issue, and a massive thanks for sharing your findings with the community!  I hope that your perseverance and testing will be of great benefit to all users on the forums in looking for help.

       

      If you ever have any other issues in the future, please don't hesitate to post again.

      • ronatbas's avatar
        ronatbas
        Ultimate Cover User
        6 years ago

        Andrew_Y 

        MaddieDixon  is perhaps a little too polite to mention that this is another instance of developers playing where they had no cause to go. One can argue that it is only one more keystroke etc. In many cases it is many years of learned behaviour that has to be relearned because of an (apparent) unnecessary change. Worse still this change, like so many these days, comes without any explanation.

         

  • MaddieDixon's avatar
    MaddieDixon
    Experienced Cover User
    6 years ago

    Happening to all of us here (3x users)

    Running AccountRight 2019.2 (latest version)

     

    I will do a re-install and see if that fixes the problem

  • MaddieDixon's avatar
    MaddieDixon
    Experienced Cover User
    6 years ago

    Hi Andrew,

    No good. I reinstalled MYOB AccountRight 

    Then I cleared my Caches and re-opened AccountRight and still not working

     

    I have attached a screenshot to show you what I mean

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.