Forum Discussion

PRW's avatar
PRW
Experienced User
3 months ago

Budget Import Error

I keep getting this message -The row count does not match the template.- even when I export and immediately import the same file without edits. Can anyone help?  
PRW's avatar
PRW
Experienced User
3 months ago

 I think the CSV export may be the issue.  I can export as excel or pdf but the csv doesn't seem to work.  Is there something I can do to fix that?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hey PRW,

     

    Since Excel and PDF are working but CSV isn’t, it’s likely something that needs a closer look. The best step is to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check what's going on.

    Cheers,

    Doreen

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