Upgrade V19 Basics to ARL
Hi MYOB,
I have been in contact with my MYOB account manager, who helped me obtain a new serial number for ARL online. He said to upgrade via the Upgrade Assistant (refer to the screenshots)
I have a backup of the V19 file - not sure what version
I have the old serial number
I have the new serial number under my practice subscription while I sort out the upgrade. I will transfer it back to the client later.
How do I get this dinosaur V19 file into ARL as quickly as possible?
I tried the chat line, and between that and what the account manager advised, nothing aligns.
I gather over the comming months this will be a task we will be undertaking as MYOB partners so hoping for some clear instructions (that work).
Warm regards
Renae
Hi Cloud_Mind,
That conversion process can definitely be finicky when it's done manually. For a v19 file, the quickest path now is to lodge the migration request here rather than rely on the old Upgrade Assistant steps: v19 migration request form.
You’ve already done the right thing by keeping a backup. Once the request is in, the team can check the file and let you know the next step.
Regards,
Genreve
