Account Inactive for Unknown Reason

Hey there gjtrudgett​ 👋 Hope your Friday's off to a great start!

That doesn't sound quite right, and we'd love to get you back into Solo as soon as we can! I've looped in a few of my teammates to do some deeper investigation, and we may send you an email directly so that we're not discussing potentially private details on the Forum. 

I'll drop you a line here once we've dug into the details fully! ☺️

Hey gjtrudgett​ 👋

Thanks for sticking with us on this one! We had to do a bit of backend investigation to see what's gone on, and I've dropped you an email with more specific details. Drop us a line and we'll help get you back on the air ☺️

This issue remains unresolved. I had a chat session with Danielle on Tuesday and she advised that it was with Technical Support Team to migrate the data from the old subscription to the new subscription......but I'm still waiting

Anyone in the Community know how to contact an escalation point for MYOB/SOLO?

Hey gjtrudgett​ - thanks for hanging in there while our teams worked on restoring the file access! Danielle sent you an update yesterday morning after we'd restored the backup, but it sounds like there might be some issues to straighten out still. 

I can see you've got back in touch with Danielle via the email thread so I'll let her take over from here, but we can definitely chat about next steps if things aren't functioning as expected - really keen to get this one sorted for you as soon as we can ☺️

Can I get an update on this matter please?

Hey there Gtrudgett​ - we're still deep on the investigation trail with this one! Apologies for not providing an update sooner, we're still looking into things. I can see Danielle's just popped you an email response privately also. Thanks again for sticking with us 🤝

Jay-Solo​ I didn't receive an email from Danielle yesterday afternoon. Can I please have a contact phone number for an escalation point please.......it's unreasonable that this has been ongoing for two weeks

Hey Gtrudgett​ - we've just reached out with escalation steps as well as info about a potential fix, we'll just need to you to review the steps Danielle sent through and have another go at logging in. We'll make sure to escalate accordingly from here to get you back on the air as quick as we can. Thanks for working with us on this one, and sorry that it look so long to get here - we're hoping all is resolved by now but we can definitely work together on where to go from here if it still isn't looking quite right.