I have tried to connect my ANZ Business Extra Account to SOLO. I login with my ANZ internet details and managed to get in, but my account appears as Unavailable Account. And there are no available accounts.
I called ANZ and had a chat with one of their team for about 30 minutes and it was completely useless as the person could not find a solution.
Has anyone experienced a similar issue with ANZ?
Hey jsossa117,
Thanks for reaching out. That does sound super frustrating, especially after spending 30 minutes on the phone with no solution 😣
One thing to check is whether this is a joint account. If it is, ANZ usually requires both account holders to complete a Data Sharing Authority form before it can be used with third-party apps like SOLO.
You can find more details and access the form here:
🔗 ANZ Data Sharing Info
If you’ve already sorted that or you're still seeing the same error, feel free to create a ticket with us through the digital assistant in the app. We can take a deeper look into what might be blocking the connection.
Thanks,
Hannah
Hey Hannah
Thank you very much for your reply, I appreciate the the time you put to reply my message, but unfortunately, the suggested solution did not work.
I visited an ANZ branch and discussed your comment. I showed them the link that you suggested, but the person was unable to find the solution even after calling ANZ business phone.
The person in the bank showed me a link in MYOB saying that to connect my ANZ account, I need to activate something related to a live data feed from MYOB before I'm able to connect my ANZ account. However, I am not sure if this link applies to SOLO or to the MYOB app.
https://www.myob.com/au/support/myob-business/banking/bank-feeds/setting-up-bank-feeds/setting-up-a-bank-feed-for-an-anz-account
I tried to follow the instructions in that link, but I cannot find the banking hub button in the banking menu in the Solo app. This is why I think that this is only for the MYOB app. This means that I am unable to connect my SOLO app with my ANZ Business account.
I can not find either where to submit a ticket from the SOLO app because everything and all buttons that I click bring me to this community hub rather than to a ticket system in the digital assistant.
This is getting a bit frustrating, particularly after having already been invoiced twice for Solo. I'm still unable to get the key functionality that I wanted to get when I chose to register to Solo.
Could you help me with this? Otherwise, I guess it's fine, I'll just delete my account and I'll just look for alternatives in the market.
Thanks.
Juan
