Cannot sign in

Hi rary19​ ,

I’m really sorry you’re dealing with this, especially with how much it’s affecting your ability to run your business. I completely understand how frustrating and stressful that must be.

There are a few things that can help with login loops like the one you’re describing. Some devices are quite aggressive with battery and background app restrictions, which can interrupt the sign-in process.

Could you please try the following:

• Turn off battery optimisation for the Solo app
  Go to Settings → Apps → Solo → Battery and select Unrestricted or Don’t restrict
• Make sure Low Power Mode / Battery Saver is turned OFF
• Close all other apps running in the background, then open Solo and try logging in again
  
  

These steps can prevent your device from cutting the app off while it’s trying to sign you in.

If you’re still having trouble after trying this, please reach out to us directly so we can investigate this urgently for you. Open the Solo app and, before signing in, select “Help signing in.” There’s a chat option on that page in the bottom right corner where our team can assist you further.

Thanks,
Hannah