Connecting NAB business accounting.

Hey there!

You're not alone, there's a known issue when trying to link NAB accounts through Connected Accounts.

What’s going on? NAB isn’t always sending through all the bits we need (like your BSB or account number), which means the connection hits a wall before it can finish. Super annoying, I know.

We’re working with our Open Banking partner and NAB’s tech team to get it sorted. Even if your account should work, this can still pop up because of how the data’s being handled on NAB’s end.

In the meantime, it’s worth double-checking with NAB that your account is Open Banking enabled, just to cover all bases. But even if it is, this issue can still get in the way.

Appreciate you raising it. We’re on the case and will keep you in the loop here on this thread and on our blog post!

Hi Sigrid, 

Thanks for letting me know.

I just called NAB Business banking support and they confirmed that my account is Open Banking enabled. They couldn't offer much support outside of that as they mentioned the issue is on the MYOB end. They mentioned the cancellation of the connection is coming from Adatree?

I've attached a screenshot of the data sharing permissions section in my NAB banking app.

Thanks for the update (and props for doing the legwork with NAB, I know it’s a slog).

You’re right that Adatree is involved. They’re our Open Banking partner, and they handle the tech behind Connected Accounts in Solo. The catch? Even when your account is Open Banking enabled, NAB isn’t always sending through the full set of account data that Adatree (and Solo) need to complete the connection.

We’re talking key info like your BSB and account number. Without it, the connection hits a wall and gets rejected. So while your account is Open Banking enabled and ready to go, under the hood, the data just isn’t coming through as it should.

Our tech team and Adatree have already flagged it with NAB and escalated it for a fix. We're pushing to get it resolved and will keep monitoring things closely.

I really appreciate your patience while we chase it down. Let us know if anything changes or if you see different behaviour on your end.

Is it possible for us to be notified by email when this will be resolved? I've just joined and feeling disappointed that the primary feature I need (bank feeds) doesn't even work with NAB.

I totally feel your disappointment, we are too! We will keep everyone in the loop via this blog post, and if you click the little bell in the upper right-hand corner, you will receive emails when we update the post!

In the meantime, you should still have all the core functions of the app, and while Connected Accounts definitely makes life easier, you can still issue invoices, mark them as paid, add expenses, and all the great things Solo can do!

Thanks for sticking with us as we work through this with NAB, we appreciate it!