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kjobree's avatar
kjobree
Member
1 day ago

How to cancel subscription?!

I cancelled my subscription last week however today I receiced an email today saying my subscription will be renewed on 1/11/26. I have gone back to check my cancellation and only have the option to resubscribe which would suggest that my cancellation attempt did indeed work. But why the renewal email? I am trying to speak with a human via chat but every time I ask to speak with someone, the conversation doesn’t continue and my comments are ignored. It seems this is just how MYOB does things in the hope that they can extract another payment from people, despite them trying to cancel. Does anyone have any clues on how to actually resolve this issue? I’m currently going around in circles and don’t know how to actually speak to anyone about cancelling. 

1 Reply

  • Jared-Solo's avatar
    Jared-Solo
    MYOB Staff
    1 day ago

    Hi kjobree​ 

     

    Sorry to hear about this poor and confusing experience with cancelling and getting in touch. That said, I can see you've opened a chat now and are speaking with my colleagues - so I'll let you things through to resolution there.

     

    One key takeaway for us on this is that our email template, which is meant to contain a line that reads "If you’ve recently cancelled your subscription, please ignore this message." - but unfortunately it does not, and ultimately that is creating a poor experience. We're working with the team to get this fixed, and we appreciate you (and the others) who've brought this to our attention.

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