Forum Discussion
1 Reply
- Danielle-Solo8 months agoMYOB Staff
Hey BildavoidSarah
Thanks for the screenshot — that’s really helpful.
That message usually pops up in one of two situations:
- if your Solo account is still being set up (this can take up to about 30 minutes after signing up on our website), or
- if there isn’t actually a Solo account linked to that email address (including if you try to sign in with a different email to the one used to set up your account).
I had a quick check in our backend systems, and the email tied to your Community account isn’t showing a Solo subscription.
Did you happen to receive your welcome email with your new Client ID and invoice? (No need to share a screenshot of that one — just let us know if you’ve got it.)
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