Hi, I’ve been using MYOB Invoice app for the last 3 years, just transitioned to Solo.
Invoiced my first customer on Monday, invoice was paid 7.48pm AWST, funds haven’t landed in my account now Thursday 1.50pm AWST, I’ve checked all details on invoice and spoken to my customer who has confirmed bank transaction.
What is considered a normal process time, app states 1 to 2 business days
Many thanks
Mal
Hey MalRoberts 👋 So glad you've reached out!
When taking a payment in Solo, the settlement process will take approximately 2 business days (give or take any delays on the bank side once we release the payment). We'd definitely like to chase it up for you if it takes any longer than expected, which it's beginning to sound like it has!
If you haven't noticed the money arrive by tomorrow, sing out to us via the Solo app by tapping More > Digital assistant - you'll be connected directly with me and my team and we'll be able to chase down the status of the payment. ☺️
Thanks heap Jay, especially for the prompt reply
Hope your Friday's off to a cracking start! Please reach out if you're still noticing delays in settlements arriving ☺️
