MYOB Payroll Process Timed Out

I have had this exact same problem. Tried to clear cache - still no luck. Ran a smaller pay - 2 pays - it still timed out. It is simply not processing. I have paid my employees as I save the verification report and used that to jsut pay from spend money so they didnt have to wait for pay. All the same I have wasted hours and hours re processing and trying to get this payroll therough and of course the employees are unable to check pay advices and I cant process payday super. Tried to call myob support, on hold for 2 hours no response and call dropped out. Some assistance or feedback in this chat would be appreciated please, particularly from someone form MYOB who may know wha tis going on and when this might be fixed.

Hi Ashengli did you get any resolution on this as I still cant process my payroll.

Hi anshengli and Robbiebobbob,

Sorry you’ve had such a frustrating time with this, especially on payroll day.

Thanks for listing out all the troubleshooting you’ve already tried. If it’s freezing and timing out when you hit Record, it’ll need a closer look from the team. If this is still happening, please let us know or reach out to our team again through live chat or by phone so they can investigate the file further.

Cheers,

Princess