Subscription cancellation
Hi I have been trying to cancel my subscription for over a month and finally got through on Wednesday after being I b hold for hours. I have never used the app and don't plan to but now because I was...
Forum Discussion
Same here, they said they sent me a renewal advice last January but i didnt get any. I called up last Monday, got rejected on Tueaday. Havent used the app at all i raised my case the same day (tuesday), and today again it'a a no. They wont cancel the full year subscription of $96.66.
Hey jillbayno you would have received a notice that your Solo subscription was receiving its first anniversary in the last few days of January. In addition to talking about the great ways Solo can continue to help you with your work-work, it included information on how to check on your subscription in MyAccount
Going through the same thing except I haven’t even paid it! Tried calling, requested callbacks, nothing! Takes them days to respond by email. They tell me they needed 10 days notice before the new subscription, and my account will be closed in 2027! I HAVENT EVEN PAID THE SUBSCRIPTION! So now they are trying to force me to pay for it. I refuse. Now I’m getting reminder emails that they tried to take the money and will try and take again in 48 hours.
I found their so called ‘reminder’ email in my spam and they fill it with all app features and at the very bottom, in small font after 10 scrolls, mention that your account is due for renewal. Most HONEST businesses, send reminder emails with the subject line as YOUR SUBSCRIPTION WILL BE RENEWED SOON.
