Hi Team
i hope you’re doing well.
i am writing to check how long does it take to connect the bank feed.
I have granted the permission from the bank and paid the invoice. Not sure what ow causing the delay.
Its been 3 days now and I am getting this message
Hi Abdul4101! 👋
Your post is a great reminder that we could do a better job explaining how this feature works and what to expect timing-wise — honestly, a perfect way to introduce yourself to the community.
I saw you’ve also been chatting with the team via the Digital Assistant, but I’ll pop a summary here too since this question comes up fairly often. That way, if any other Solmates are searching the forum for help, they’ll be able to find this too.
Connected Accounts — what to expect and when
Once you’ve granted permission through your bank, Solo starts keeping an eye out for the first new posted transaction in that account. That’s what kicks things off — but it doesn’t show up instantly. Here’s a quick peek under the hood:
🕒 After your bank posts that first transaction, it can take around two business days for Solo to display it
🔁 Solo syncs with your bank twice a day (around 1am and 6pm), but only imports posted transactions, and not pending ones
📆 Some banks only post on business days, so weekends can slow things down
🕵️♀️ If a transaction was posted yesterday (a Sunday), you’ll likely see it show up in Solo by tomorrow or the day after (Tuesday or Wednesday)
So if it’s been three days and nothing’s appeared just yet, the delay is likely on your bank’s side — either no new transaction has posted, or it simply missed the last sync.
If you’d like us to take a closer look, feel free to drop the name of your bank into your private chat with my Community Lead colleagues , we’re happy to help confirm what’s happening behind the scenes.
Hi Jarod
Thank you for your response and clarification.
I went and did a treat for the solo magic to happen but nothing happened 🤪. Now I know it takes a debit processed transaction not the pending transaction that trigger the connection process.
I will leave my bank details in the private chat for the team to look into it more closely just incase.
cheers.
I hope you're up and running soon, but you did the right thing by reaching out on the off chance something else is at play. Thanks Abdul4101!
Hi Jarod
Thank you for your response and clarification.
I went and did a treat for the solo magic to happen but nothing happened 🤪. Now I know it takes a debit processed transaction not the pending transaction that trigger the connection process.
I will leave my bank details in the private chat for the team to look into it more closely just incase.
cheers.
