I have recently started using MYOB solo , I emailed off about 6 invoices last night and then I was unable to send any more . Is there a daily limit ? Tried again next morning and was able to send 1 more but then same message appeared “ Unable to Send “. Any idea on why this is happening
Mannixpiano Christmas carols in July?! We'll allow it!
But to the point (and to echo my colleague Jayde), we'll be keen to take a look at this for you, so hit us up through the Digital assistant (in the app, go to More > Digital Assistant) and we'll look under the hood for ya.
Im having the same issue, I was allowed to send 6 invoices, but on the 7th (day of Christmas) myob said to me… error sending email… please try again and I must admit it was annoying…
Hey Asquith1967 👋
So glad you've reached out, and we'd love to get you back up and running as soon as we can. 🔧
Issues with emails sending can occur for a variety of reasons (sometimes it's as simple as a reply-to email not being set under "Invoice Settings"), but it sounds like you're describing a potential issue underneath the hood in Solo!
We'd love to connect with you and do some investigation - drop us a line in the Solo app under More > Digital assistant and we'll take a deeper look in your account to flush out those issues emailing 📧
