Hi BBT,
Thanks for reporting this and for the detailed information, that’s really helpful.
We’re aware of an issue affecting receipt attachments in MYOB Solo on Android, where PDFs may appear to upload but then show as 0.00% tiles and fail to load when opened.
Our team has already developed a hot fix for this and it has been submitted to the app store. We’re currently waiting on approval from Google Play, and once approved the update will be available to download.
In the meantime, the issue is expected behaviour due to this bug rather than anything wrong with your file (your PDF size and format are fine). If possible, we recommend holding off on re-attaching receipts until the update is released.
Sorry for the inconvenience this is causing, and thank you for your patience while we get this resolved.
Kind regards,
Hannah
