contact emails disappearing
Hi MYOB Support, Email addresses saved on our customer contact cards keep disappearing. We enter or update them, they save fine, and then later they're blank again. Because of this, invoices aren't ...
Forum Discussion
Hi Christopher6,
That's quite unusual; the email addresses you saved are later showing as blank. This can happen when the invoice list doesn’t load the customer email correctly, rather than the address being removed from the customer card.
As a workaround, open the invoice and select Email to send it individually. It’s also worth checking the customer card for any spaces after the Company Name, removing them, and saving the card again.
If the email is blank on the customer card as well, please contact our support team so they can investigate the issue.
Regards,
Genreve
