invoice staged payment but wrong amount paid
Good evening dear community, I have a situation where I have agreed with a client staged payment terms for an invoice: 50% at order, 50% at delivery. The accounting department has mistakenly ...
Hi frenchery,
No worries, I got you!
If a customer overpays an invoice, just record a Receive Payments transaction for the total amount they paid, including the overpayment. This will automatically create a credit for the extra amount, which you can either refund or apply to another invoice. For more details, check out this Help article: Customer Overpayments.
Another way to handle it is by creating a separate account for the overpayment. Allocate the extra 50% there, and when you reimburse the 50%, record a Spend Money transaction and allocate it to the overpayments account to reconcile.
Feel free to get in touch if you need more help.
Cheers,
Princess
