hi
has anyone experienced issues with nab credit card bank feeds where the bank balance never agrees and the dates being imported are all over the place sometimes a week out. i have a client who has a nab credit card where there is a main account and 2 cards attached to it and they can never get the bank balance to agree. when it was in accountright it was fine since moving over to myob business lite its been causing issues. need advise re this ? thanks
Hi Dom1982,
Thanks for sharing a detailed post. If this NAB credit card has a main card plus attached cards, the first thing to check is whether more than one card feed is coming through. For NAB consumer credit cards, the bank feed setup is based on the primary card, and attached sub-card numbers don’t need to be added separately. I'd also recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
