Forum Discussion

Ken_C's avatar
Ken_C
Cover User
8 months ago
Solved

No description 5-0000 Cost of Sales

Hi   I have aded new accounts under cost of sales but main heading 5-000 i snot showing description and I can't edit it.  Any ideas on how to fix?
Accounts
cos
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi Ken_C,

     

    Thank you for your response and providing the screenshot. I appreciate your cooperation to better understand the issue you're facing. Based on the screenshot provided, it seems that you're accessing your files from the web browser. Could you please try to access your file in the AccountRight desktop version to see if you'll encounter the same issue? I've tried replicating this issue both on desktop and in the browser. Please refer to the screenshot below:

     

     

    Please let me know how you get along and if you require further assistance. I'm here to help you.

     

    Cheers,

    Princess

Ken_C's avatar
Ken_C
Cover User

Hi. 

 

It is the account name missing.

 

 

I cant click on account name so cant see how to edit anything.

 

 

 

 

 

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi Ken_C,

 

Thank you for your response and providing the screenshot. I appreciate your cooperation to better understand the issue you're facing. Based on the screenshot provided, it seems that you're accessing your files from the web browser. Could you please try to access your file in the AccountRight desktop version to see if you'll encounter the same issue? I've tried replicating this issue both on desktop and in the browser. Please refer to the screenshot below:

 

 

Please let me know how you get along and if you require further assistance. I'm here to help you.

 

Cheers,

Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi Ken_C,

     

    I would just like to check back with you to see if you're able to edit the cost of sales account. Please let me know if you still require further assistance, and I'm here to help you and ensure that your concerns are addressed thoroughly.

     

    Cheers,

    Princess

    • Ken_C's avatar
      Ken_C
      Cover User
      8 months ago

      Thanks Princess

       

      I was able to edit account using Account Right version on desktop.

       

      I appreicate your assistance .

       

      Kind regards

      Ken

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        8 months ago

        Hi Ken_C,

         

        Thank you for the update. Glad to hear you were able to edit the account using the AccountRight desktop version. If you have any more questions or need further assistance, feel free to ask. I'm always here to help.

         

        Cheers,

        Princess