Forum Discussion

kberg's avatar
kberg
Member
1 year ago

Reconciling Eftpos when there is a Refund and a Payment - cannot find the refund

We issued a credit payment to a customer.  Because there were not enough payments that day to cover the credit when the daily eftpos bank settlement occured, it was carried over for several days unti...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi kberg,

 

I can see how not being able to match the EFTPOS transactions can delay your work. Generally, if the filters for bank transactions are all correct the transactions appear to match it. I recommend checking your reconcile accounts window to see if the transaction you are trying to match is marked check or part of previous reconciliation, as this will hinder it from appearing in the bank transactions window to match the bank feed. 

 

If you require further help with this, don't hesitate to let us know.

 

Thanks,
Genreve

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