Trying to make a credit card account inactive
I am trying to mark an closed Credit card "Inactive" in the Chart of Accounts and getting the following message. An unrecognised error occurred - Accounts_AccountNumberIncorrectLength Any sol...
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Hi gerrymcl
Thank you for your post, I'd be happy to assist you with this
This might seem like an obvious question, but does the account follow the 2-[####] convention? Or is the name particularly long or have any strange characters?
If it all looks correct, can you please send me a screenshot of the error and account in question (redacting any sensitive information) then attach them in your reply so I can investigate further?
