Forum Discussion
Hi gerrymcl
That's odd, I have tried to replicate it and it is not getting the same result.
To make sure there's no formatting in the background that is not visible to us causing the issue, can you please try the following troubleshooting:
1. Clear the Google Chrome Cache. (If you are not using chrome, try logging in on Chrome instead)
2. Delete the account number, then type it in again. Click save. Open the account again and try to make it inactive.
3. Delete the account number, then type it in again slightly different e.g. 2-1104 (or a number that's not being used). Save it, then open the account again and try to make it inactive.
If the above does not work can I ask you to please private message me your full name, serial number and email address so we can investigate further for you.
* Update Resolved via Private Message - Account was previously associated to a bank feed so unable to inactivate
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