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sharynne's avatar
sharynne
Contributing User
2 months ago
Solved

Won't accept a payment to a company owner

I am trying to record a payment to the owner as Owner's Drawings/Personal Expenses. I did the same thing last year without any problems now it is giving the following error message: 'A Personal car...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi sharynne,

     

    Sounds like the Owner Drawings/Personal Expenses suddenly stopped working.

    Based on how you described it, what’s happening here is that the Spend Money is being treated as an electronic payment, and MYOB doesn’t let you use a Personal card on electronic payments, even if you haven’t ticked anything on the card.

    To fix it, you’ll just need to change which account is set up as the Bank Account for Electronic Payments:

    1. Go to Setup > Linked Accounts > Accounts and Banking Linked Accounts
    2. Change Bank Account for Electronic Payments to an Electronic Clearing account (not your main bank account)
    3. Click OK, then try recording the owner’s drawings again

    More detail is here if you’d like to check:
     https://www.myob.com/au/support/myob-business/get-help-support/error-you-have-indicated-that-the-transaction-is-to-be-paid-electronically

     

    If you continue to have issues after following those steps. I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket on the My Account window or connect with live chat through MOCA, our virtual assistant. 

     

    Regards,
    Genreve 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi sharynne,

 

Sounds like the Owner Drawings/Personal Expenses suddenly stopped working.

Based on how you described it, what’s happening here is that the Spend Money is being treated as an electronic payment, and MYOB doesn’t let you use a Personal card on electronic payments, even if you haven’t ticked anything on the card.

To fix it, you’ll just need to change which account is set up as the Bank Account for Electronic Payments:

  1. Go to Setup > Linked Accounts > Accounts and Banking Linked Accounts
  2. Change Bank Account for Electronic Payments to an Electronic Clearing account (not your main bank account)
  3. Click OK, then try recording the owner’s drawings again

More detail is here if you’d like to check:
 https://www.myob.com/au/support/myob-business/get-help-support/error-you-have-indicated-that-the-transaction-is-to-be-paid-electronically

 

If you continue to have issues after following those steps. I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket on the My Account window or connect with live chat through MOCA, our virtual assistant. 

 

Regards,
Genreve 

  • sharynne's avatar
    sharynne
    Contributing User
    2 months ago

    Thank you, that worked!

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