Won't accept a payment to a company owner
Hi sharynne,
Sounds like the Owner Drawings/Personal Expenses suddenly stopped working.
Based on how you described it, what’s happening here is that the Spend Money is being treated as an electronic payment, and MYOB doesn’t let you use a Personal card on electronic payments, even if you haven’t ticked anything on the card.
To fix it, you’ll just need to change which account is set up as the Bank Account for Electronic Payments:
- Go to Setup > Linked Accounts > Accounts and Banking Linked Accounts
- Change Bank Account for Electronic Payments to an Electronic Clearing account (not your main bank account)
- Click OK, then try recording the owner’s drawings again
More detail is here if you’d like to check:
https://www.myob.com/au/support/myob-business/get-help-support/error-you-have-indicated-that-the-transaction-is-to-be-paid-electronicallyIf you continue to have issues after following those steps. I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket on the My Account window or connect with live chat through MOCA, our virtual assistant.
Regards,
Genreve
