4 Support Tickets Ignored Since 13th July - Need Manager Escalation

Hi accountswppl,

I can see how concerning it is to have several cases waiting for a response, and I appreciate your patience. Although the first case has now been closed, we’ve sent you an email explaining that you can simply reply to it if you’d like us to reopen the case for you. I’ve also checked the other cases you lodged and can see they’ve been assigned to the appropriate team. We’re currently working through a backlog, so it may take a little longer than usual, but the team will assist as soon as possible. 

Regards,

Sai