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accountswppl's avatar
accountswppl
Member
1 day ago

4 Support Tickets Ignored Since 13th July - Need Manager Escalation

4 support tickets raised since 13th July - getting no replies from MYOB. Terrible customer service - unsure what I am paying $490 monthly for. Tickets:  #03222807 - raised 13th July - this one was...
accountswppl's avatar
accountswppl
Member
6 hours ago

Hi Sai,

I did not get an email saying I can reply to the closed case. When I go to reply I get a pop up saying the email is not monitored: 

MYOB used to reply almost immediately to tickets. I don't know whats happening but waiting weeks for a response should not be acceptable with the fees you are charging for service.

Thanks,

Natasha

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