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Lisa_BBP's avatar
Lisa_BBP
Trusted Cover User
5 months ago
Solved

AMEX Bank Feeds

Hi, just wondering if there is an issue in connecting a new bank feed, especially for AMEX Credit Card, I'm receiving the following message even after trying different browsers.    
  • Lisa_BBP's avatar
    Lisa_BBP
    5 months ago

    Thank you for your reply, after contacting MYOB support via MOCA it was an issue with the back end of the file which was fixed.

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Lisa_BBP,

Thanks for double-checking in different browsers! No current issues connecting AMEX to bank feeds here. Sometimes it’s just a sneaky browser issue, so give clearing your cache and history a go. If you need extra details, our help page Connecting an AMEX card to MYOB has all the steps for connecting your AMEX Card to bank feeds.

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Ear;

  • Lisa_BBP's avatar
    Lisa_BBP
    Trusted Cover User
    5 months ago

    Thank you for your reply, after contacting MYOB support via MOCA it was an issue with the back end of the file which was fixed.

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