Problem Setting up Amex Bank Feed

Hi razorback2000,

Thanks for checking with AMEX first. If you’re setting up an AMEX bank feed in MYOB, the card needs to be issued directly by American Express. Co-branded AMEX cards and corporate cards aren’t eligible for bank feeds.

The AMEX card types we currently support for feeds are:

• proprietary personal credit cards
• small business credit cards

If your card fits those and you’re still getting stuck, I’d recommend going through this guide first: Connecting an AMEX card to MYOB. If it still won’t connect after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate further. 

Regards,

Sai

Yes its a supported card and yes I checked the support page.  I have raised a support ticket with MYOB .

I am getting this error when trying to connect my Amex card - Your request could not be completed online. Please call the number on the back of your Card so we can assist you with MYOB enrolment.

Can i have support please?

Hi bennyi,

Thanks for letting us know. The Amex connection hasn’t gone through yet. You can contact first Amex using the number on the back of your card to confirm the card is eligible for MYOB bank feeds. If Amex confirms everything’s okay, please you can reach out to our support team on Live Chat via our virtual assistant, MOCA, or raise a support request through My Account. This way, our Bank Feeds team can check the application from our side. You can also follow the steps in Connecting an AMEX card to MYOB.

Cheers, 

Doreen