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razorback2000's avatar
razorback2000
Experienced User
6 days ago

Problem Setting up Amex Bank Feed

Recently I replaced my Amex card with a new card and number.  I set the bank feed for the previous card to inactivated.  The new card is configured for online banking. Now trying to setup a new feed...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 days ago

Hi razorback2000,

 

Thanks for checking with AMEX first. If you’re setting up an AMEX bank feed in MYOB, the card needs to be issued directly by American Express. Co-branded AMEX cards and corporate cards aren’t eligible for bank feeds.

 

The AMEX card types we currently support for feeds are:

 

  • proprietary personal credit cards
  • small business credit cards

 

If your card fits those and you’re still getting stuck, I’d recommend going through this guide first: Connecting an AMEX card to MYOB. If it still won’t connect after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate further. 

 

Regards,

Sai

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