Problem Setting up Amex Bank Feed
Recently I replaced my Amex card with a new card and number. I set the bank feed for the previous card to inactivated. The new card is configured for online banking. Now trying to setup a new feed...
Forum Discussion
Hi bennyi,
Thanks for letting us know. The Amex connection hasn’t gone through yet. You can contact first Amex using the number on the back of your card to confirm the card is eligible for MYOB bank feeds. If Amex confirms everything’s okay, please you can reach out to our support team on Live Chat via our virtual assistant, MOCA, or raise a support request through My Account. This way, our Bank Feeds team can check the application from our side. You can also follow the steps in Connecting an AMEX card to MYOB.
Cheers,
Doreen
Thanks Doreen - what is the average time for a service ticket response? I have two open already and have not received any notifications or replies to them.
Hi bennyi,
I’m sorry to hear you haven’t received an update on your two open service tickets. We don’t have a set response time at the moment, and we’re currently experiencing a high volume of requests, so there may be some delays. Our team will assist you as soon as someone is available. Thanks for your patience and understanding.
Regards,
Sai
