Forum Discussion

vmm's avatar
vmm
Member
1 year ago

ANZ bank feeds haven't updated since 17 April

Hi, using MYOB business but haven't received any bank feed updates to the file since Thursday 17 April 25 - any ideas why that would be?  May be related to the long weekend but would have thought the...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi vmm,

If you're expecting a transaction to show up in your bank feed, but it's not there, there are a few things to consider. Please see this help page for troubleshooting: Missing bank feed transactions

If you're still having issues: make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • Kit1's avatar
    Kit1
    Experienced User
    1 year ago

    We also haven't received any ANZ Bank feeds since 17th April; however we have received feeds from other financial institutions. Could you please look into this and advise if there is an issue with the ANZ?

     

    Thank you

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      1 year ago

      Hi Kit1,

      We currently do not have any updates regarding delays with the ANZ bank feed. We recommend reaching out to our backend team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

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